Delivery and returns

Return & Refund Policy

Your satisfaction is important to us. This return and refund policy applies to purchases made from Elverique, operated by VENCIO Limited (Company Number: 66930899), UNIT 308, 3/F., CHEVALIER HOUSE, 45-51 CHATHAM RD SOUTH, TSIM SHA TSUI, HONG KONG.

Return Period

Customers may request a return within 30 days of receiving their order.

Return Conditions

To be eligible for a return:

• Items must be unused
• Items must be in original condition
• Items must be returned in their original packaging

Refunds

After receiving and inspecting the returned item, we will notify you whether your refund has been approved. If approved, refunds will be issued to the original payment method within several business days.

Return Shipping

Return shipping costs may be the responsibility of the customer unless the item is defective or incorrect.